FAQ

The best way is to contact us online using a contact form (here). You will receive a quotation from us. When you are happy with it, you accept it and get an agreement to sign and pay for the services. Everything is easy and secure.

You do not have to know specific AV equipment. We can advise best option that suits your budget and expectations. The more you tell us about your event, the better we can recommend right equipment.

The most essential pieces of information are: your name, email address, date and post code of the event and the equipment you want to hire. The more details we receive, the better we can advice and recommend best option for your needs. Of course if you are not sure what do you need our friendly staff will help you choose the right gear for your event.

We require one of those documents: UK passport, UK driving licence, National ID card, overseas passport, overseas driving licence or overseas national ID card. Additionally you may be asked to provide a proof of address, such as a letter from bank or utility bill.

We work mainly in London and deliver within M25, however we do exceptions in case of larger projects. Please ask for details.

Our technicians are available 24/7. Our office is open from 9:30 am till 6:30 pm, but even after those hours you may email us whenever you can. We try to answer all questions as quick as possible.

You should check your spam (junk mail) box as it might be there. If you still have trouble finding it call us for help.

We only require a deposit for specific items, such as DJ equipment. It is a refundable deposit via Secure Trading for security reasons. Money are suspended on your account and released after the event.

We know things pop out and you need to be prepared to react. That is why we are flexible and always try to help. Simply get in touch with us.

Yes you can. Unfortunately the deposit will not be refunded and the payment has to be paid in full if cancelation is done within 14 days prior to event’s date.

Unfortunately “dry hire” is not an option. We deliver, set up and collect our equipment.

Sure, but you take the responsibility for setting up the equipment and the effect.

Delivery charge varies. It is based on the post code of the event and delivery time. Contact us to find out more about the cost in your particular case. Please note the congestion charge (if applicable) is added on top of the delivery.

Oh, yes we do. You have a guaranteed discount when you hire packages and when you hire for longer period. Get in touch with us to see how much you can safe.

Yes and it varies depending on the time of the year. Usually it's between £60 - £150 +VAT for the equipment. Delivery charges are additional. Please contact us for more details.

There are no hidden costs. We send a quotation with all costs included. Apart from the equipment and services there may be a congestion charge if applicable. If you wish to pay the whole amount by card, there may be a small transaction fee added (up to 2% of the whole amount). Please make sure there is a VAN parking space available for delivery / setup / collection. If we won't be able to park near the venue we may put you in risk of covering parking tickets costs.

First payment has to be done using your credit or debit card and the rest may be paid by bank transfer. Once you sign the agreement and submit it will take you to the payment website. All card payments are processed by Secure Trading, so it's 100% safe. We don't hold your card details. Please note that we do not accept American Express.

Only if your event is within next few days. On other cases you do not have to. Usually we require two payments: credit card’s payment to secure the order and bank transfer for the remaining amount to be completed before the event. If you decide to pay in full by card for orders over £500 a 2% transaction fee will be added on top of the price.

You can expect a professional service of experienced staff. You can expect a full service: delivery, set up and collections, specialist’s advice and more. You can expect the best quality AV equipment.

Yes, we do. You can relax and leave this job for us.

No. We carry everything we need for setting hired equipment. The only thing we need is power supply, as all our equipment is mains operated.

Time varies and depends of the equipment you hire. With a smaller orders it may take up to 30 minutes, but with much larger - even the whole day.

You can contact us anytime, but if you have a specific question for our engineer, we will provide you with his number, so you can contact him directly.

We are happy to help and even if you do not require a specialist service for your event, you can ask for directions and tips. All free of charge.

We offer sound and lighting technicians on site. You can also hire a DJ from us. Please note that these services cost extra.

In some cases a site visit is essential and might save you and us a lot of time, money and disappointment. Site visit prices vary and depend on the location and time.

Yes you can, but please let us know about that beforehand as this is usually a two man job and requires different approach to logistics.

The most of our equipment is for indoor use. In case of outdoor events, the equipment must be kept safe and protected against the rain and moisture. The Customer takes full responsibility for loss or damage to the hired equipment (other than fair wear and tear).

As all our speakers are active, for safety reasons any equipment connected to them needs to go through a mixer. If you have one, you don't need to hire the additional one.

Only microphones. All other equipment is mains operated and need a power supply to work.

Yes. All supplied equipment is PAT - tested and checked before the event.

We hold Public Liability Insurance (£5,000,000), Products Liability Insurance (£5,000,000) and Employers' Liability Insurance (£10,000,000).

Not at all. We will set everything for you so you will not have to worry about anything. You can also hire a sound engineer or lighting technician for the time of your event.

Simply have a look at our packages. We have created a ready packs for different occasions and events. See pictures and descriptions. You can also check our NEWS (here) to see some of our past events.

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